Your Trust Center Chatbot Now Reads and Answers Questions from Linked URLs for Smarter Support
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Your Trust Center Chatbot just got a major upgrade 🔗
What's new:
When you add URLs to your Trust Center, the chatbot can now read and understand the content on those pages—not just link to them. This means your chatbot can answer visitor questions using information from your existing web resources, like security policies, compliance documentation, or product updates hosted on your website.
Why it matters:
Before this update, your chatbot could only work with files you uploaded directly. Now it can tap into the wealth of information you've already published online, giving visitors more comprehensive answers without you having to duplicate content.
What you can do now:
Smarter responses: Your chatbot automatically pulls answers from linked resources like your security blog, product documentation, or company policies
Better organization: Tag your URL resources just like files, making it easy to control what content appears in different sections of your Trust Center
Unified management: Manage all your resources—files and URLs—in one place with consistent tagging and filtering
How to use it: Simply add URLs to your Trust Center Knowledge Base as you normally would. The chatbot will automatically index the content and use it when answering visitor questions. Use tags to organize URLs alongside your other resources and control which content is visible across your Trust Center.