Manage Knowledge Base Content Efficiently with Individual Resource Ownership and Access Control

Jacob G. · 2026-03-25T17:55:09.333Z

:knowledge-base: Manage knowledge base content more efficiently :knowledge-base: What's New: You can now control who can view and edit specific resources and answer library entries in your Knowledge Base. Instead of giving someone full Trust Admin access just so they can manage their own content, you can now assign ownership at the individual resource level. Why This Matters: • Better control: SMEs only see and edit the content they own • Cleaner collaboration: No more worrying about accidental changes to other teams' content • Fits your workflow: Reflects how cross-functional teams actually operate How It Works: Users with the Collaborator role will automatically have access to resources and answer library entries where they're listed as the Owner. No more over-permissioning just to give access! :teamwork-mario: 🎥 short clip in thread

Jacob G.

·Mar 25, 2026 05:55 PM·

Manage knowledge base content more efficiently What's New: You can now control who can view and edit specific resources and answer library entries in your Knowledge Base. Instead of giving someone full Trust Admin access just so they can manage their own content, you can now assign ownership at the individual resource level. Why This Matters:

Better control: SMEs only see and edit the content they own
Cleaner collaboration: No more worrying about accidental changes to other teams' content
Fits your workflow: Reflects how cross-functional teams actually operate

How It Works: Users with the Collaborator role will automatically have access to resources and answer library entries where they're listed as the Owner. No more over-permissioning just to give access! 🎥 short clip in thread

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