hey Jacob G. thanks for getting an answer back to me. So I'd say its not feasible to update within the app because we now have over 1000+ entries and that would be very manual and cumbersome. Deleting them all and re-uploading with the new import features make more sense. However, it does make things complicated as Vanta continues to roll out enhancements to existing features because that would mean customers would have to try a different approach if Vanta isn't able to recognize the existing content. A suggestion would be to create IDs for the knowledge base so it can register and update as needed.
Second, I just met with my manager, the head of IT & Security, and a similar question came up with regards to the Risk Register. Right now, they'd like to continue working from a spreadsheet as that is their preferred method when meeting with the executive team. They mentioned, if there is a way to have Vanta sync with a Google Sheet so that risks can be tracked in two places at once. OR again, able to export the risks we have in Vanta and import the updates that are made via spreadsheets.
let me know what you're able to find out 🙂 and thank you for relaying this back to the team. Happy to discuss if that's preferred.